About Your PNI Coach

Hi. I'm Cynthia F. Kurtz, a researcher, software developer, consultant, and writer. I have been helping communities and organizations work with their stories since 1999. Originally an ethologist, I discovered the field of organizational narrative at IBM Research, where I conducted research projects to help IBM develop internal and client services centered around organizational stories. I built on that work at IBM's Institute for Knowledge Management and at the consulting firm Cognitive Edge before launching my independent consultancy in 2009.


I have consulted on over 150 narrative projects for a variety of clients in government, for-profit, and non-profit sectors. In 2008 I self-published the first edition of my textbook, Working with Stories in Your Community or Organization: Participatory Narrative Inquiry. Now in its fourth edition, the book is widely considered a vital resource for participatory story work.

Have a question I didn't answer? Send me an email at cfkurtz@cfkurtz.com.